ZXEarn Privacy Policy – Your Data Is Safe With Us

ZXEarn is built on the trust of millions of users across Bangladesh. A big part of earning that trust is keeping your personal information safe. This privacy policy is written in clear, straightforward language so every user knows exactly what happens to their data.

ZXEarn only collects data that is strictly necessary to deliver our services — nothing more. We do not collect data out of habit. Your phone number, name, and payment details are stored for specific reasons, and every data point has a clear purpose.

This policy covers what data is collected, how it is used, who it may be shared with, and how you can update or delete your information if you choose. ZXEarn firmly believes that every user should have control over their own data.

Various types of information are collected when you create and use a ZXEarn account. The table below provides a full breakdown:

In addition to information you provide voluntarily, ZXEarn automatically collects certain technical data — such as browser type, screen size, and page visit times. This is used for technical improvements only, not to identify you personally.

ZXEarn uses your data only for specific, defined purposes. The key uses are outlined below:

• Account Management: Used for login, password recovery, and account security.
• Payment Processing: To verify and process deposits and withdrawals.
• KYC verification: To verify age and identity and prevent fraud.
• Customer Support: The support team may access your information to resolve issues.
• Security Monitoring: To detect unusual transactions or login activity.
• Service Improvement: To understand which features are used most and improve the platform accordingly.
• Regulatory compliance: To report to regulatory authorities when legally required.

ZXEarn does not use your data to build advertising profiles for third parties. You will not be targeted with ads on other websites based on your use of ZXEarn.

ZXEarn does not sell or rent your personal information to third parties. However, there are specific situations where information may be shared:

• Payment Service Providers: Limited information is shared with payment processors such as bKash, Nagad, and Rocket solely to verify transactions.
• Identity verification service: A trusted third party may verify identity documents as part of the KYC process.
• Law Enforcement Agencies: Information may be disclosed to government authorities when required by court order or legal obligation.
• Technology provider: Server operators, cybersecurity providers, and cloud service providers may access data under confidentiality agreements.
• Corporate restructuring: In the event of a future merger or acquisition, data may be transferred — however, users will be notified in advance.

Outside of the cases listed above, ZXEarn does not share your data with anyone. All service providers working with us are bound by confidentiality agreements.

ZXEarn applies industry-leading security standards to protect your data. Maintaining this level of protection on a Bangladeshi betting platform is no small feat, but the ZXEarn team has made it their top priority.

Every connection is secured with 256-bit TLS/SSL encryption — the same standard used by banks and financial institutions. Your password is never stored in plain text; it is always hashed.

• Two-Factor Authentication (2FA): Mobile OTP verification at login.
• Session Management: Automatic logout after a period of inactivity.
• Device Fingerprint: Logins from recognized devices are flagged separately for identification.
• Unusual Activity Alert: Login attempts from a new device or unusual location trigger an instant notification.
• Regular Security Audits: Third-party security experts conduct regular system audits.

ZXEarn uses cookies on its website and app. Cookies are small text files stored in your browser that help recognize you and improve your experience.

Cookies can be disabled from your browser settings, though doing so may affect certain features on ZXEarn. The mobile app uses device storage instead of cookies — which is equally secure.

Financial data is the most sensitive of all. ZXEarn handles it with extra care — your bKash, Nagad, or Rocket number and PIN are never stored directly on ZXEarn's servers.

Here's how payment processing works: you provide your payment details → those details go directly to the payment gateway via an encrypted channel → the gateway confirms the transaction and notifies ZXEarn. At no point does ZXEarn see your PIN or full card number.

Transaction reference numbers and amounts are stored for dispute resolution and legal purposes. ZXEarn will never ask any user for a PIN or password over the phone or via chat.

ZXEarn believes every user should have control over their own data. The following rights belong to you, and ZXEarn is committed to upholding them:

To exercise any of these rights, email support@zxearn.app. ZXEarn will respond within 30 business days.

ZXEarn does not retain your data indefinitely. Each type of data has a defined retention period:

• Account information: For the duration of the active account and for 5 years after closure.
• Transaction Records: A minimum of 5 years for legal and regulatory compliance.
• KYC Documents: 5 years after verification, or longer if required by law.
• Betting History: For the duration of the active account and for 5 years after closure.
• Browser Logs: 90 days for security analysis.

Once the retention period expires, data is securely deleted or anonymized so that identification is no longer possible. In cases where legal obligations require data to be kept beyond the standard period, affected users will be notified.

ZXEarn may update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered mobile number or email. You can always check the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. If you object to the changes, you may request that your account be closed.